Sales and Return Policy
Maksete rida vajab muutmist!!!
The owner of the online store Strong Power (hereinafter referred to as the Online Store) is Strongpower Estonia OÜ (registration code 17186316), located at Vikerkaare St 1, Kiili town, Kiili municipality, Harju County.
Email: info@strongpower.ee and phone: +372 58717271.
When ordering to a parcel machine or with a courier, the preparation time for the order is 1-3 business days (Monday to Friday). The delivery time of the courier will be added.
When choosing in-store pickup, the order will be packed within 1-2 business days. You will be notified by email when the order is ready. The order must be picked up within 3 business days. Otherwise, the order will be canceled, and the payment will be refunded.
Validity of the Sales Agreement, Product and Price Information
- The sales terms apply when purchasing goods from the online store.
- The prices of the products sold in the online store are listed next to the products. A delivery fee will be added to the price of the goods. All prices of goods sold in the online store are in euros.
- The delivery fee for goods depends on the buyer's location and the chosen delivery method.
- The delivery fee will be displayed to the buyer during the checkout process.
- Information about the goods is provided directly in the online store next to the product.
- Strongpower Estonia OÜ will cancel the order and refund the customer within 1-3 business days if payment conditions are not met and are incorrect (unpaid shipping costs, incorrect invoice number, missing invoice number, overdue payment deadline, etc.).
- Strongpower Estonia OÜ may refuse to accept or ship the customer's order if the customer does not act respectfully towards Strongpower Estonia OÜ.
Placing an Order
- To order goods, add the desired products to the shopping cart. To complete the order, fill in the required fields and select a suitable delivery method for the products.
- The total amount will be displayed on the screen, which can be paid by invoice or bank link.
- Estonian bank links, managed by Montonio: Swedbank, SEB, LHV, Coop, Luminor, Revolut, and Citadale.
- Pay later options: invoice sent by email. The invoice must be paid within 48 hours. The order will be canceled if not paid.
- Note! When paying via bank link, make sure to click the "Back to merchant" button on the bank page.
- The contract becomes valid once the payment amount is received in the online store's account.
- If the ordered goods cannot be delivered due to the product being out of stock or for another reason, the buyer will be notified as soon as possible, and the paid amount (including delivery fees) will be refunded without delay, but no later than 1-3 business days after the notification is sent.
Delivery
- The shipping costs are borne by the buyer, and the relevant price information is displayed next to the chosen shipping method.
- The buyer has the following options for receiving the goods: Omniva, Smartpost, DPD, In-store pickup.
- Goods are shipped to the following country: Estonia.
- Domestic shipments within Estonia usually reach the buyer’s designated destination within 3-8 business days from the contract’s entry into force.
- For deliveries outside Estonia, delivery will occur within 14 calendar days.
Right of Withdrawal
- After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
- To exercise the 14-day return right, the ordered goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods, as would be allowed in a physical store for testing purposes.
- If the goods have been used for any purpose other than what is necessary to verify the nature, characteristics, and functioning of the goods, or show signs of use or wear, the online store has the right to reduce the refund according to the decrease in the goods' value.
- Due to hygiene requirements, creams are not accepted for return if the packaging has been opened or the product has been tried/used.
- To return the goods, the buyer must complete the withdrawal form for the order no later than 14 days from receiving the goods.
- The buyer bears the return shipping costs, unless the return is due to the item not corresponding to what was ordered (e.g., incorrect or defective items).
- The costs of exchanging the goods (shipping to Strongpower Estonia OÜ and sending a new product to the customer) are borne by the buyer, unless the exchange is due to the item not corresponding to what was ordered (e.g., incorrect or defective items).
- The buyer must return the goods within 14 days after submitting the withdrawal statement or provide proof that they have handed the goods over to the carrier within the aforementioned period.
- The online store will refund all fees received from the buyer under the contract immediately, but no later than 14 days from receiving the withdrawal statement, upon receiving the returned goods.
- The online store may refuse to make the refund until the goods subject to the contract are received or until the buyer provides proof that the goods have been sent back, whichever happens earlier.
- The online store has the right to withdraw from the sale and refund the order amount or demand the return of the goods if the price of the goods in the online store is significantly below the market price due to an error.
- The online store will not ship the goods and will cancel the order if, due to an error, the product price is €0.
- If the customer does not pick up the goods or if the package cannot be delivered due to reasons not dependent on Strongpower Estonia OÜ, and the package is returned to Strongpower Estonia OÜ, the customer will automatically receive a refund for the products, with the shipping costs for sending the products and return shipping deducted.
Right to File a Complaint
- The online store is responsible for the non-conformity or defect of the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from the delivery of the goods to the buyer. During the first year from the delivery of the goods to the buyer, it is presumed that the defect existed at the time of delivery. The online store is obligated to refute this presumption.
- The online store is not responsible for defects that arise after the goods have been delivered to the buyer.
- If the goods purchased from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store will refund all fees related to the sales contract to the buyer.
- The online store will respond to the consumer's complaint in writing or in a form that allows written reproduction within 15 days.
- The buyer has the right to contact the online store regarding a defect no later than two months after the defect appears, by sending an email to info@strongpower.ee or calling: +372 58717271.
Processing of Personal Data
- The detailed version of the Privacy Policy can be found here.
Dispute Resolution
- If the buyer has any complaints regarding the online store, they should be sent via email to info@strongpower.ee.
- If the Buyer and Strongpower Estonia OÜ are unable to resolve the dispute by agreement, the Buyer may contact the Consumer Disputes Committee.
The procedure conditions can be reviewed, and applications can be submitted here.
The Consumer Disputes Committee has the jurisdiction to resolve disputes arising from the contract between the Buyer and the Merchant.
Reviewing the Buyer's complaint by the committee is free of charge. The Buyer may also contact the European Union's online dispute resolution platform here.